Effective Date:

At KidzClozet, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help with our refund policy. Please review the following guidelines to understand our process and your options.

1. Returns

You may return eligible items within **30 days** of receiving your order for a refund. To be eligible for a return, items must meet the following criteria:

Condition:

Items must be unused, unworn, and in their original packaging with all tags and labels attached.
– Proof of Purchase: A valid receipt or order number must accompany the return.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

– Gift cards
– Sale or clearance items
– Personalized or custom-made items
– Items purchased from third-party sellers

3. Return Process

To initiate a return, please follow these steps:

1.Contact Us:

Reach out to our customer service team at [sarfrazsaad581@gmail.com] or [Phone# 0301-4411966] to request a return authorization. Include your order number and details about the item you wish to return.

2. Prepare the Return:

Pack the item securely in its original packaging. Include the proof of purchase and any relevant paperwork.

3.Ship the Return:

Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to an error on our part or a defective item.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [sarfrazsaad581@gmail.com] or [Phone# 0301-4411966]. We will arrange for a return and cover the return shipping costs. You will receive a replacement or a full refund, depending on availability and your preference.

7. Cancellation Policy

Orders may be canceled within 1 hour of placing the order. If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed or shipped, we are unable to cancel it. You will need to follow our return process for any items you no longer wish to keep.

8. Contact Us

If you have any questions about our refund policy or need assistance with a return or exchange, please contact our customer service team:

Thank you for shopping with KidzClozet. We appreciate your understanding and look forward to serving you!